Privacy Policy

    How we collect, use, and protect your information across datawiser products.

    Last updated: September 2026

    This Privacy Policy explains how DATAWISER LTD, a company registered in England and Wales under company number 16904026 and trading as datawiser ("we", "us", or "our"), collects, uses, and protects personal information when you use our website and services. DATAWISER LTD is the data controller for the personal information described in this policy.

    Information We Collect

    We collect and store the following categories of information:

    • Email address
    • Account identifiers and authentication metadata
    • API key metadata (such as creation time and last usage - never the raw API key)
    • Mailing list subscription preferences
    • Basic operational logs (e.g. IP address, request timestamps) for security and reliability

    We do not store trading credentials, payment card details, or raw API keys.

    How We Use Your Information

    • To create and manage user accounts
    • To authenticate access to our API
    • To operate, maintain, and secure the service
    • To send product updates, service announcements, and related communications

    Mailing List

    Users may subscribe to our mailing list to receive product updates and announcements. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

    Data Storage & Processors

    User data is stored and processed using trusted third-party infrastructure providers, including Supabase (for authentication and database storage). Our services are hosted using modern cloud infrastructure.

    Cookies & Local Storage

    We use minimal cookies and browser storage for essential functionality only:

    • Authentication tokens - stored in your browser to keep you signed in
    • UI preferences - such as sidebar state, to remember your settings

    We do not use tracking, analytics, or advertising cookies. No data is shared with third-party advertisers.

    Data Retention

    We retain personal data only for as long as necessary to provide the service or until an account is deleted. Mailing list data is retained until a user unsubscribes. Operational logs may be retained for a limited period for security and debugging purposes.

    Your Rights

    You may request access to, correction of, or deletion of your personal data by contacting us. Where applicable, we comply with applicable data protection laws, including the UK GDPR.

    Contact

    If you have questions about this Privacy Policy or how your data is handled, please contact us at privacy@datawiser.ai or write to DATAWISER LTD, 124-128 City Road, London, England, EC1V 2NX.